10% OFF WITH SMS OR EMAIL SIGN UP
What is the return policy?
We stand behind the quality of our jewelry and packaging. If something arrives damaged or defective, we’ll make it right.
What we accept returns for
- ✅ Items that arrive damaged
- ✅ Items with manufacturing defects
- ✅ Incorrect items sent
This applies to:
- Customer orders shipped directly to your customers
- Any order fulfilled
What we don't accept returns for
- ❌ Customer changed their mind (buyer’s remorse)
- ❌ Customer ordered wrong size/style
- ❌ Item doesn’t match customer expectations
- ❌ General dissatisfaction (not quality-related)
How to file a return or claim
Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product.
Step 1: Note: After-sales initiation requires relevant credentials (backstage order screenshot + product problem picture + clear package label + problem description)
Include in your email:
Option A: Replacement
We’ll ship a replacement item at no cost.
Our response time: Within 3 business days
Resolution time: 1-3 business days after approval
Step 1: take a clear photo
Photograph the damaged or defective item showing:- The damage or defect clearly visible
- The item in its packaging (if possible)
- Any relevant packaging damage
Step 2: email us
Send your photo to info@jewelsbytala.comInclude in your email:
- Order number
- Description of the issue
- Photo(s) of the damage or defect
- State it is a customer order
Step 3: we’ll resolve it
Our customer service team will respond within 2 business days with:Option A: Replacement
We’ll ship a replacement item at no cost.
Timeline for claims
Submit within: 7 days of deliveryOur response time: Within 3 business days
Resolution time: 1-3 business days after approval
What If my customer receives a damaged item?
Follow the same process:
- Have your customer send you a photo of the damage
- Forward the photo to info@jewelsbytala.com with the order number
- We’ll process the claim and send a replacement directly to your customer
Exchanges or size changes?
We don’t offer exchanges for:
- Wrong size ordered
- Different style preference
- Color doesn’t match expectations
What is the return address for my customers?
We will provide a return address based on the customer’s location. It won’t be returned to your address.
Return time: You have 7 days from the date of order delivery to apply for a return.
The printed pattern is incomplete or the printing position is wrong
The wrong product or size is sent
The wrong address is different from the address information provided by the customer
The package is lost during transportation
Logistics does not update information for 30 days
Under-delivered ordered products
Other issues depend on the specific documents
Please keep in mind that some items which arrive as damaged or defected, we will provide a full refund.
Return time: You have 7 days from the date of order delivery to apply for a return.
Again for:
The product is flawed, defective, or severely deformedThe printed pattern is incomplete or the printing position is wrong
The wrong product or size is sent
The wrong address is different from the address information provided by the customer
The package is lost during transportation
Logistics does not update information for 30 days
Under-delivered ordered products
Other issues depend on the specific documents
Please keep in mind that some items which arrive as damaged or defected, we will provide a full refund.
Questions about returns?
About a specific item:
Email: info@jewelsbytala.com with your question and order number.
Response time: Within 24 hours during business days
Email: info@jewelsbytala.com with your question and order number.
Response time: Within 24 hours during business days
Welcome to Jewels by Tala, where passion meets craftsmanship, and each piece of jewelry is a work of art.
Information
Quick links
Copyright © 2026 Jewels by Tala All rights reserved. Powered by Web Exploride
