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WHAT IS THE RETURN POLICY?
We stand behind the quality of our jewelry and packaging. If something arrives damaged or defective, we’ll make it right.
WHAT WE ACCEPT RETURNS FOR
- ✅ Items that arrive damaged
- ✅ Items with manufacturing defects
- ✅ Incorrect items sent
- Customer orders shipped directly to your customers
- Any order fulfilled
WHAT WE DON’T ACCEPT RETURNS FOR
- ❌ Customer changed their mind (buyer’s remorse)
- ❌ Customer ordered wrong size/style
- ❌ Item doesn’t match customer expectations
- ❌ General dissatisfaction (not quality-related)
HOW TO FILE A RETURN OR CLAIM
Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product.
Step 1 Return claims requires relevant credentials including picture of problem, picture of clear package label and problem description.
Include in your email:
Option A: Replacement
We’ll ship a replacement item at no cost.
Option B: A Credit
We can provide credit toward future orders You decide which option is best.
Our response time: Within 3 business days
Resolution time: 1-3 business days after approval
Step 1 Return claims requires relevant credentials including picture of problem, picture of clear package label and problem description.
STEP 1: TAKE A CLEAR PHOTO
Photograph the damaged or defective item showing:- The damage or defect clearly visible
- The item in its packaging (if possible)
- Any relevant packaging damage
Step 2: email us
Send your photo to info@jewelsbytala.storeInclude in your email:
- Order number
- Description of the issue
- Photo(s) of the damage or defect
- State it is a customer order
Step 3: we’ll resolve it
Our customer service team will respond within 2 business days with:Option A: Replacement
We’ll ship a replacement item at no cost.
Option B: A Credit
We can provide credit toward future orders You decide which option is best.
TIMELINE FOR CLAIMS
Submit within: 7 days of deliveryOur response time: Within 3 business days
Resolution time: 1-3 business days after approval
WHAT IF MY CUSTOMER RECEIVES A DAMAGED ITEM?
Follow the same process:
Will handle communication with our customer. We’ll provide you with tracking information for the replacement so our customers are informed.
- Have your customer send you a photo of the damage?
- Forward the photo to info@jewelsbytala.store with the order number
- We’ll process the claim and send a replacement directly to your customer
Will handle communication with our customer. We’ll provide you with tracking information for the replacement so our customers are informed.
EXCHANGES OR SIZE CHANGES?
We don’t offer exchanges for:
If a customer orders the wrong size, they can place a new order for the correct size. We decide to offer our customer a refund as part of your customer service policy.
- Wrong size ordered
- Different style preference
- Color doesn’t match expectations
If a customer orders the wrong size, they can place a new order for the correct size. We decide to offer our customer a refund as part of your customer service policy.
WHAT IS THE RETURN ADDRESS FOR MY CUSTOMERS?
We will provide a return address based on the customer’s location. It won’t be returned
to your address. The company information won’t appear in the return address.
QUESTIONS ABOUT RETURNS?
About a specific item:
Email: info@jewelsbytala.store with your question and order number.
Response time: Within 24 hours during business days
Email: info@jewelsbytala.store with your question and order number.
Response time: Within 24 hours during business days
Welcome to Jewels by Tala, where passion meets craftsmanship, and each piece of jewelry is a work of art.
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